Last updated: [2024]
Thank you for purchasing our services at osamashawky.com. We value your satisfaction and aim to provide the highest quality service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Services Covered
This Refund and Returns Policy covers the following services offered by Osama Shawky:
- Idea Validation
- Commercial Validation
- Pricing Validation
- Scalability Validation
- Full Validation
- Pitch Deck
- Business Plan Support
- Financial Plan Support
- Any other service provided by Osama Shawky
2. Eligibility for Refunds
2.1 Service Initiation
Refunds will only be considered if the request is made before the service has been initiated. Once the service process has started, refunds are not typically provided.
2.2 Dissatisfaction
If you are not satisfied with the service provided, you may be eligible for a refund under certain conditions:
- Idea Validation, Commercial Validation, Pricing Validation, Scalability Validation, Full Validation: If the deliverable provided does not meet the agreed-upon scope or quality standards, a partial refund may be considered after review.
- Pitch Deck, Business Plan Support, Financial Plan Support: If the final product does not reflect the agreed-upon specifications and quality, a partial refund may be considered after review.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to hello@osamashawky.com with the subject line “Refund Request – [Service Name]”. Include your order number, a detailed reason for the refund request, and any supporting documents or evidence.
- Review: Our team will review your request and may contact you for further information or clarification.
- Decision: You will be notified of our decision within 10 business days. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Non-Refundable Services
Certain services are non-refundable, including:
- Services that have been fully rendered and delivered as per the agreed scope and quality.
- Services where significant work has been performed and cannot be undone.
5. Changes to this Policy
We may update our Refund and Returns Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- By email: hello@osamashawky.com
- By visiting this page on our website: https://osamashawky.com/#contact